Skip to content

2007 Lifetime Limited Warranty, Aluminum Clad Wood Windows & Patio Doors

I. HURD'S EXPRESS WARRANTIES.

This Limited Warranty covers clad products of Hurd Windows & Doors, Inc. ("Hurd") manufactured on or after the effective date noted hereon, subject to the conditions and restrictions contained below, except for products which may be specifically sold subject to other written limited warranty terms or which are specifically identified as being sold "as is." This Limited Warranty is available only to the person to whom the Hurd clad product was originally sold for purposes other than resale (the "First Purchaser") and is not transferable.

A. Lifetime Limited Warranty: General. Except as otherwise provided herein, Hurd warrants that its window and door products shall be free from defects in materials or workmanship for as long as the product is owned by the First Purchaser. This includes glass delamination which materially obstructs vision through the products. In the event the product fails to conform to the express warranties described herein during the first ten (10) years after the date of manufacture, First Purchaser's sole and exclusive remedy is that Hurd will, at Hurd's sole option and discretion, either repair or replace defective materials with another product or part thereof or refund the original purchase price or original catalog list price of the defective product or part thereof. After ten (10) years from the date of manufacture, Hurd's obligations under this warranty shall be limited to granting a 30 percent credit toward a purchase by First Purchaser against, at Hurd’s sole option and discretion, the then current list price of comparable new Hurd replacement materials, or Hurd whole replacement product if comparable Hurd replacement materials are no longer available.

B. Lifetime Limited Warranty: Hermetic Seal. Except as otherwise provided herein, Hurd warrants that insulated glass glazed in Hurd window and door products shall be free from any material obstructions of vision due to fogging occurring between the interior glass surfaces that result solely from a failure of the hermetic seal, unless the failure of the hermetic seal is caused by glass breakage. In the event the product fails to conform to the express warranties described herein during the first twenty (20) years after the date of manufacture, First Purchaser's sole and exclusive remedy is that Hurd will, at Hurd's sole option and discretion, either repair or replace defective materials with another product or part thereof or refund the original purchase price or original catalog list price of the defective product or part thereof. After twenty (20) years from the date of manufacture, Hurd's obligations under this warranty shall be limited to granting a 30 percent credit toward a purchase by First Purchaser against, at Hurd's sole option and discretion, the then current list price of comparable new Hurd replacement materials, or Hurd whole replacement product if comparable Hurd replacement materials are no longer available.

C. Lifetime Limited Warranty: Hurd FeelSafe™ Glass. Hurd warrants that its Hurd FeelSafe™ Glass units shall be free from shall be free from any material obstructions of vision due to glass delamination or from fogging occurring between the interior glass surfaces that result solely from a failure of the hermetic seal, unless the failure of the hermetic seal is caused by glass breakage. In the event the product fails to conform to the express warranties described herein during the first ten (10) years after the date of manufacture, First Purchaser's sole and exclusive remedy is that Hurd will, at Hurd's sole option and discretion, either repair or replace defective materials with another product or part thereof or refund the original purchase price or original catalog list price of the defective product or part thereof. After ten (10) years from the date of manufacture, Hurd's obligations under this warranty shall be limited to granting a 30 percent credit toward a purchase by First Purchaser against, at Hurd's sole option and discretion, the then current list price of comparable new Hurd replacement materials, or Hurd whole replacement product if comparable Hurd replacement materials are no longer available.

D. Two (2) Year Limited Warranty: Glass Stress Cracks. Hurd warrants that all glass units shall be free from stress cracks for a period of two (2) years from the original date of manufacture by Hurd.

E. One (1) Year Limited Warranty: Motorized Operators. Hurd warrants that motorized operators in any units shall be free from defects in materials or workmanship for a period of one (1) year from the original date of manufacture by Hurd.

II. LIMITATIONS AND DETAILS OF HURD’S EXPRESS WARRANTIES.

A. Hurd windows and doors are manufactured to certain specifications and ratings (including air and water infiltration and structural performance). The performance of installed windows and doors can and will change over time due to environmental conditions, installation technique, maintenance, normal wear and tear and other factors beyond Hurd’s control. The initial ratings and specifications are furnished solely to assist the purchaser in comparing products at the time of purchase and are not meant to warrant or guarantee specific field performance at those ratings or specifications over the life of the product.

B. Hurd will not be liable for, and none of the above warranties apply to or cover problems, costs or losses caused by, arising from, or related to, any of the following:

  1. Improper installation, including failure to follow manufacturer's guidelines and/or failure to install in conformance with accepted construction practices or applicable building codes;
  2. Improper or inadequate flashing, or other defects in construction;
  3. Any size units having any dimensions greater than those listed in Hurd's standard catalog;
  4. Installation of products in applications or environmental conditions above certified performance levels or exceeding design standards;
  5. Any Hurd products installed in any face barrier system or exterior insulation finish system using synthetic stuccos, unless the Purchaser proves that there is an effectively engineered system for the control and drainage of water or moisture vapor;
  6. Installation other than vertically (slope glazing);
  7. Excessive humidity, condensation or frost on exposed surfaces (NOTE: condensation or frost on exposed surfaces is not a defect, but is a result of excessive humidity);
  8. Obstructions of air flow to products, including draperies or storm panels;
  9. Scratches, imperfections or blemishes that do not impair the integrity of the unit, or were not caused by Hurd, or which are not discernable within the central viewing area at a distance greater than 6 feet or outside the central viewing area at distance greater than 12 feet, when viewed at 90 degrees under normal daylight conditions;
  10. After market tints, films or coatings applied to glass surfaces;
  11. Door warpage of less than ¼” as measured across the diagonals;
  12. Weathering or wood discoloration is normal and does not indicate a product defect;
  13. Improper painting, staining, or field finishing maintenance, or failure to apply a good quality top coat within 30 days after purchase, as specified in Hurd’s Care and Finishing Guide;
  14. Painting or staining of vinyl parts or weather-strip;
  15. Variance in color, grain or texture of wood, and normal wear or discoloration of interior or exterior finishes;
  16. Discoloration or weathering of hardware finishes;
  17. Loss of functionality of hardware (except for seacoast hardware) in highly corrosive environments, including but not limited to locations within two miles of salt water and any home located in the state of Hawaii;
  18. Power washing, or any abuse, misuse, or alteration of any product;
  19. Exposure to chemicals, chemical fumes or other corrosive substance or corrosive environments;
  20. Stress or strain due to building movement or settlement;
  21. Screens (NOTE: Screens are intended solely as protection from insects and are not intended to provide safety protection or to prevent falling through an open window.
  22. Any air or water infiltration/damage on non-factory mulled or non-Hurd setup units;
  23. Any non-Hurd product or component unless specifically identified herein;
  24. Damage that occurs during delivery by someone other than Hurd;
  25. Damage as a result of normal wear and tear;
  26. Natural causes and/or natural disasters, including tornadoes, hurricanes, typhoons or hurricane or typhoon conditions;
  27. Acts of God, war or civil unrest.

C. Your Hurd product may contain inert gas, intended to improve the thermal performance of the product. However, the best manufacturing techniques cannot guarantee that the initial fill rate of inert gas will be maintained during the product's lifetime and Hurd makes no such guarantee. If the product is fitted with a capillary tube, it must be treated as if it is entirely air filled. Hurd does not guarantee the presence of inert gas or any thermal performance related to inert gas.

D. This warranty is effective as of March 31, 2007. This warranty gives you specific legal rights and you may also have other rights that may vary by state or country.

III. WARRANTY RESOLUTION.

Except as otherwise provided, in the event the product fails to conform to the express warranties described above within the stated time period, First Purchaser's sole and exclusive remedy is that Hurd will, at Hurd's sole option and discretion, either repair or replace defective materials with another product or part thereof or refund the original purchase price or original catalog list price of the defective product or part thereof. Current design may be substituted for the original. If the remedy selected is replacement of defective products or parts thereof, Hurd will pay for the freight to deliver the replacement materials to the place where the defective products or parts thereof were first delivered from Hurd's factory. Any freight or delivery charges beyond that destination will be Purchaser's responsibility. In no event shall Hurd be responsible to pay for any handling labor, removal, disassembly, assembly, refinishing, or installation costs. Provision of replacement parts does not extend the warranted time period for any product.

IV. NO INCIDENTAL OR CONSEQUENTIAL DAMAGES.

IN NO EVENT SHALL HURD BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. IN NO EVENT SHALL THE AMOUNT DUE HEREUNDER BE IN EXCESS OF THE DEFECTIVE UNIT’S PURCHASE PRICE, WHETHER THE CLAIM IS FOR BREACH OF WARRANTY OR NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATIONS OF INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES OR LOSSES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

V. NO IMPLIED WARRANTIES.

TO THE MAXIMUM EXTENT ALLOWED BY THE LAW, THE EXPRESS WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER IMPLIED WARRANTIES OF ANY KIND (EXCEPT THE IMPLIED WARRANTY OF TITLE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ALL SUCH IMPLIED WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED BY HURD. THE DURATION AND TERMS OF ANY IMPLIED WARRANTY THAT IS NOT EFFECTIVELY DISCLAIMED BY THIS PARAGRAPH SHALL BE THE SAME AS THE DURATION AND TERMS OF HURD'S EXPRESS WARRANTIES DISCUSSED ABOVE. HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NO ONE IS AUTHORIZED TO EXPAND OR CHANGE THESE WRITTEN WARRANTIES.

If you wish to make a warranty claim, contact the Hurd distributor in your area or call or write:

HURD MILLWORK COMPANY
575 SOUTH WHELEN AVENUE
MEDFORD, WI 54451
715-748-2011