Skip to content

HURD VINYL WINDOW & DOOR LIFETIME LIMITED WARRANTY

Effective November 1, 2007

I. EXPRESS WARRANTIES.

This Limited Warranty covers Hurd brand vinyl window and vinyl door product ("Hurd Vinyl Product") of American Weather-Seal Company ("AWS") which is manufactured on or after the effective date noted hereon, subject to the conditions and restrictions contained below, except for Vinyl Product which may be specifically sold subject to other written limited warranty terms or which is specifically identified as being sold "as is." This Limited Warranty is available only to the person to whom the Hurd Vinyl Product was originally sold for purposes other than resale (the "First Purchaser") and is not transferable.

A. Lifetime Limited Warranty: Residential BuildingsFor any Vinyl Products which are installed in a single family detached dwelling unit (a "Residential Building"), this Limited Warranty covers, as follows:

  1. Vinyl Components and Hermetic Seal. AWS warrants that the Vinyl Components of its Hurd Vinyl Product, other than factory painted Vinyl Components, will not crack, rot, blister, pit, peel, flake, or corrode for as long as the product is owned by the First Purchaser. In addition, AWS warrants that insulated glass glazed in Hurd Vinyl Product shall be free from any material obstructions of vision due to fogging occurring between the interior glass surfaces that result solely from a failure of the hermetic seal for as long as the product is owned by the First Purchaser, unless the failure of the hermetic seal is caused by glass breakage. In the event any Hurd Vinyl Product fails to conform to the express warranties described herein during the first twenty (20) years after the date of manufacture, First Purchaser's sole and exclusive remedy is that AWS will, at AWS's sole option and discretion, either repair or provide replacement product or part for defective materials or AWS will refund the original purchase price or original catalog list price of the defective product or part thereof. After twenty (20) years from the date of manufacture, AWS's obligations under this warranty shall be limited to granting a credit equal to 30 percent of the then current list price of comparable new Hurd brand replacement materials, to be used toward a purchase by First Purchaser of comparable new Hurd brand replacement materials or whole replacement product.
  2. Glass and Operating Hardware. AWS warrants that its glass shall be free from any material obstructions of vision due to glass delamination, and AWS warrants that its Operating Hardware (consisting of sash locks, roto operators, balances, and lock sets) shall be free from defects in materials or workmanship, for as long as the product is owned by the First Purchaser. In the event any Hurd Vinyl Product fails to conform to the express warranties described herein during the first ten (10) years after the date of manufacture, First Purchaser’s sole and exclusive remedy is that AWS will, at AWS’s sole option and discretion, either repair or provide replacement product or part for defective materials or refund the original purchase price or original catalog list price of the defective product or part thereof. After ten (10) years from the date of manufacture, AWS's obligations under this warranty shall be limited to granting a credit equal to 30 percent of the then current list price of comparable new Hurd brand replacement materials, to be used toward a purchase by First Purchaser of comparable new Hurd brand replacement materials or whole replacement product.

B. Ten (10) Year Limited Warranty: Commercial Buildings. For any Hurd Vinyl Product which is installed in a structure which is other than a Residential Building (a "Commercial Building"), AWS warrants,for a period of ten (10) years from the date of manufacture, that its Vinyl Components, other than factory painted Vinyl Components, will not crack, rot, blister, pit, peel, flake, corrode, or rust, that the glass shall be free from any material obstructions of vision due to delamination or fogging occurring between the interior glass surfaces that result solely from a failure of the hermetic seal, unless the failure of the hermetic seal is caused by glass breakage, and that its Operating Hardware shall be free from defects in materials or workmanship.

C. Five (5) Year Limited Warranty: Painted Vinyl Components. AWS warrants that the factory painted Vinyl Components of any Hurd Vinyl Product will not crack, rot, blister, pit, peel, flake, corrode, or rust for a period of five (5) years from the date of manufacture of the Hurd Vinyl Product.

D. Two (2) Year Limited Warranty: Other Parts and Accessories. AWS warrants that its metal, wood, nylon, and vinyl accessory parts, storms, and any other Hurd Vinyl Product part not otherwise specifically referred to elsewhere, herein, shall be free from defects in materials or workmanship for a period of two (2) years from the original date of manufacture of the Hurd Vinyl Product.

II. LIMITATIONS AND DETAILS OF HURD'S EXPRESS WARRANTIES.

A. Hurd Vinyl Product is manufactured to certain specifications and ratings (including air and water infiltration and structural performance). The performance of installed windows and doors can and will change over time due to environmental conditions, installation technique, maintenance, normal wear and tear and other factors beyond AWS's control. The initial ratings and specifications are furnished solely to assist the purchaser in comparing products at the time of purchase and are not meant to warrant or guarantee specific field performance at those ratings or specifications over the life of the product.

B. AWS will not be liable for, and none of the above warranties apply to or cover problems, costs or losses caused by, arising from, or related to, any of the following:

  1. Improper installation, including failure to follow manufacturer's guidelines and/or failure to install in conformance with accepted construction practices or applicable building codes;
  2. Improper or inadequate flashing, or other defects in construction;
  3. Any size units having any dimensions greater than those listed in the Hurd Vinyl Product catalog;
  4. Installation of products in applications or environmental conditions above certified performance levels or exceeding design standards;
  5. Any Hurd Vinyl Product installed in any face barrier system or exterior insulation finish system using synthetic stuccos, unless the Purchaser proves that there is an effectively engineered system for the control and drainage of water or moisture vapor;
  6. Installation other than vertically (slope glazing);
  7. Excessive humidity, condensation or frost on exposed surfaces (NOTE: condensation or frost on exposed surfaces is not a defect, but is a result of excessive humidity);
  8. Obstructions of air flow to products, including draperies or storm panels;
  9. Scratches, imperfections or blemishes that do not impair the integrity of the unit, or were not caused by AWS, or which are not discernable within the central viewing area at a distance greater than 6 feet or outside the central viewing area at distance greater than 12 feet, when viewed at 90 degrees under normal daylight conditions;
  10. After market tints, films or coatings applied to glass surfaces;
  11. Door warpage of less than ¼" as measured across the diagonals;
  12. Weathering or wood discoloration;
  13. Painting or staining of vinyl parts or weather-strip;
  14. Variance in color, grain or texture, and normal wear or discoloration of interior or exterior finishes;
  15. Discoloration or weathering of hardware finishes;
  16. Loss of functionality of hardware (except for seacoast hardware) in highly corrosive environments, including but not limited to locations within two miles of salt water and any home located in the state of Hawaii;
  17. Power washing, or any abuse, misuse, or alteration of any product;
  18. Exposure to chemicals, chemical fumes or other corrosive substance or corrosive environments;
  19. Stress cracks or other problems due to stress or strain due to building movement or settlement;
  20. Glass breakage;
  21. Screens (NOTE: Screens are intended solely as protection from insects and are not intended to provide safety protection or to prevent falling through an open window.)
  22. Any air or water infiltration/damage on non-factory mulled or non-AWS setup units;
  23. Any non-AWS product or component unless specifically identified herein;
  24. Damage that occurs during delivery by someone other than AWS;
  25. Damage as a result of normal wear and tear;
  26. Natural causes and/or natural disasters, including tornadoes, hurricanes, typhoons or hurricane or typhoon conditions;
  27. Acts of God, war or civil unrest.

C. Your Hurd Vinyl Product may contain inert gas, intended to improve the thermal performance of the product. However, the best manufacturing techniques cannot guarantee that the initial fill rate of inert gas will be maintained during the product's lifetime and AWS makes no such guarantee. If the product is fitted with a capillary tube, it must be treated as if it is entirely air filled. AWS does not guarantee the presence of inert gas or any thermal performance related to inert gas.

D. This warranty is effective as of November 1, 2007. This warranty gives you specific legal rights and you may also have other rights that may vary by state or country.

III. WARRANTY RESOLUTION.

Except as otherwise provided, in the event the product fails to conform to the express warranties described above within the stated time period, First Purchaser's sole and exclusive remedy is that AWS will, at AWS's sole option and discretion, either repair or provide replacement product or part for defective materials or refund the original purchase price or original catalog list price of the defective product or part thereof. Current design may be substituted for the original. If the remedy selected is replacement of defective products or parts thereof, AWS will pay for the freight to deliver the replacement materials to the place where the defective products or parts thereof were first delivered from AWS's factory. Any freight or delivery charges beyond that destination will be Purchaser’s responsibility. In no event shall AWS be responsible to pay for any handling labor, removal, disassembly, assembly, refinishing, or installation costs. Provision of replacement parts does not extend the warranted time period for any product.

IV. NO INCIDENTAL OR CONSEQUENTIAL DAMAGES.

IN NO EVENT SHALL AWS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. IN NO EVENT SHALL THE AMOUNT DUE HEREUNDER BE IN EXCESS OF THE DEFECTIVE UNIT’S PURCHASE PRICE, WHETHER THE CLAIM IS FOR BREACH OF WARRANTY OR NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATIONS OF INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES OR LOSSES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

V. NO IMPLIED WARRANTIES.

TO THE MAXIMUM EXTENT ALLOWED BY THE LAW, THE EXPRESS WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER IMPLIED WARRANTIES OF ANY KIND (EXCEPT THE IMPLIED WARRANTY OF TITLE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ALL SUCH IMPLIED WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED BY AWS. THE DURATION AND TERMS OF ANY IMPLIED WARRANTY THAT IS NOT EFFECTIVELY DISCLAIMED BY THIS PARAGRAPH SHALL BE THE SAME AS THE DURATION AND TERMS OF AWS’S EXPRESS WARRANTIES DISCUSSED ABOVE. HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

VI. RESPONSIBILITIES OF FIRST PURCHASER.

Any First Purchaser seeking remedies under this limited warranty must notify AWS, in writing, within 30 days after discovering a possible non-conformity or possible defect in any Hurd Vinyl Product, and before beginning any permanent repair. This written notice should describe the possible non-conformity and must include the date the Hurd Vinyl Product was installed. In addition, immediately upon discovering any possible non-conformity or defect in any Hurd Vinyl Product, the First Purchaser must make any temporary repairs or take such other actions as may be necessary to prevent additional loss or damage. In addition, any First Purchaser seeking remedies under this limited warranty must allow an AWS agent, if so requested by AWS, to enter any property on which the Hurd Vinyl Product is installed, to inspect any such possible non-conformity or possible defect. The failure of First Purchaser to provide written notice or access to property as described above may, at AWS's sole discretion, void and/or waive any responsibilities AWS may have to First Purchaser under this limited warranty.

NO ONE IS AUTHORIZED TO EXPAND OR CHANGE THESE WRITTEN WARRANTIES

If you wish to make a warranty claim, contact the AWS or Hurd Vinyl Product distributor in your area or call or write:

AMERICAN WEATHER-SEAL COMPANY
1400 Dairy Lane
Orrville, OH 44667-2505
Telephone: 800-336-5918/Facsimile: 800-432-1509